Technical Support

Dedicated to Your Success

When you partner with Pivot3, we become an extension of your organization. Our team of Certified Support and Product Development engineers is committed to your success and takes pride knowing they are responsible for building and supporting over 16,000 hyper-converged appliances across the globe.

Global Support Availability, 24 Hours a Day, 7 Days a Week

Same Day or Next Day Business Service

Need a part replaced in France? Pivot3 has a next or same business day offering to provide onsite or remote support based on your needs.

Technical Support Team

Seeing a change in your Pivot3 solution performance on a Sunday morning? We’ll be available to help solve the issue with all levels of the technical support team.

Online Support Portal

Like an answer on how Pivot3’s maintenance mode works? Our online portal provides an extensive library of self-service items including guides, FAQ and downloads for all of our registered customers.

Support Options

Premium Appliance and Software Support

  • Support available 24×7, 365 days a year.
  • Connect live to a support agent via phone or email, or submit directly via our web portal to a Pivot3 Support Engineer
  • Access to Pivot3 software releases and revisions
  • Next day business parts delivery.

Business Critical Appliance and Software Support

  • Support available 24×7, 365 days a year.
  • Connect live to a support agent via phone or email, or submit directly via our web portal to a Pivot3 Support Engineer
  • Access to Pivot3 software releases and revisions
  • Next day business parts delivery.

Global Technical Support

  • 24×7 Phone, Email or Support Portal access so you can choose your most convenient method of contact.

Pivot3 Online Support Portal

  • Access to software updates and patches
  • Technical Guides
  • Best practice tips
  • Field Notices
  • FAQ, customer tips or just ask us a question

How to contact Technical Support

Phone

vSTAC HCI Support: +1 877-974-8683

N5 Flash Storage Support: +1 855-647-4071 (toll free); +1 720-245-6301  (international)

Email

Pivot3 support will respond to your request as quickly as possible and within the times specified in your Hardware and Software Support Plan.

Customer Advocacy

We are committed to your complete satisfaction. If you are unhappy with your Pivot3 service or delivery experience, please contact our Customer Success Leadership Team and we will make things right.