Providing a Degree of Certainty in Uncertain Times

May 13, 2020 | Posted by Tracey Floming

by Steve Simpson, VP of Delivery Operations and Customer Success

The market environment brought on by the COVID-19 pandemic has put extraordinary strains on the economy and businesses of all sizes. While we’ve been laying low and protecting our communities, business challenges lay dormant but not ignored. What was dormant now has a renewed sense of importance for many, namely businesses aspire to recover, grow and solve problems for their customers. Providing a degree of certainty to customers, when so much remains uncertain, can be a differentiator.

Delivering what customers want has long been table-stakes for business. Those who can’t deliver what customers want, when they want it, will lose the game. It can be exceptionally difficult to reliably deliver products and services when there are significant disruptions to supply, logistics, and the human resources to deliver them. Becoming and remaining flexible builds customer confidence where it might have otherwise eroded. Pivot3 is continually adapting to make sure we’re earning customer confidence.

Like most companies, we’ve transitioned to a work-from-home model to ensure the continued health of the employees our customers count on to support their mission-critical hyperconverged infrastructure. Another important adaption is how we handle installation of our product in customer sites. Traditionally, our Professional Services team has been onsite for installation, and while we will continue to offer that service, we have innovated and improved our Remote Installation Services to speed the implementations of our technology. On another front, we’re working closely with our suppliers in these times of uncertainty to ensure that the gear our customers want is available when needed.

An old saying truly applies here: Necessity is the Mother of Invention. Being unable to do things the way we used to do them forces immediate creativity and innovation we probably wouldn’t have approached otherwise.  There usually are better ways to deliver products and services to customers – sometimes we just have to be forced to invent them.

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