When most people think of casinos, the ringing of slot machines and the prospect of winning money are the first things that come to mind. But increasingly, guests are visiting these facilities to experience more than just playing games: from Michelin star-rated restaurants to world-renowned spas and world-class entertainment, casinos are bustling with excitement in more ways than one.
While all of these offerings make casinos enticing to visit, the diversity and complexity of these environments can generate unique challenges when it comes to security operations. Aside from the most important mission of keeping all guests safe and secure, casinos must also contend with monumental cash transactions 24 hours a day, 7 days a week. In 2018, commercial casinos in the U.S. saw the highest revenue generated in history, with the American Gaming Association reporting consumer spending coming in at $41.8 billion on casino gaming.
In addition to the traditional security measures casinos must take to protect people and assets, there are also regulatory and compliance requirements that are critical for overall operations. In some casinos, cameras are required to record at 30 frames per second—even 29.9 frames per second can be considered operating outside of regulations. Gaming establishments are also tasked to provide efficient casino operations, reduce overhead costs and always seek out ways to improve the customer experience. And if they experience system downtime? Well, this has the potential for serious consequences that can ultimately result in gaming tables being shut down, which can cost casinos up to $17,000 an hour in net losses. With all of these issues to consider, what are casinos doing to create safer, smarter environments?
Modern gaming providers rely heavily on video to reduce fraudulent activity and control financial losses. Data gathered from video surveillance is also utilized to gain operational insight that helps to increase customer satisfaction and improve employee productivity. Therefore, as part of a comprehensive physical security solution, gaming organizations need to ensure that video data is stored, protected and accessible at all times — even during system failure events.
Caesars Entertainment EMEA embarked on a video security upgrade to achieve this goal. IT and surveillance leaders realized the need for a robust, flexible and scalable storage solution that would protect video and allow the organization to stay in compliance with gaming regulations. Taking the first steps, the organization began by transitioning two of their sites to a modern Milestone video management system (VMS) that integrated seamlessly with Pivot3’s intelligent infrastructure, allowing casino security operators to consolidate VMS hosting, security applications, and all workstations onto one centralized platform. By deploying Pivot3’s intelligent hyperconverged infrastructure, Caesars created a Smart Casino environment and were able to remove the need for complex hardware, lowering their overall costs and decreasing complexity. Additionally, the Caesars team now has the capacity to better adapt to new technology and find improved ways to use video data to boost productivity, reduce loss, and enhance safety, ensuring that gaming operations are never down and that critical video is never lost or degraded.
As video becomes more and more relied upon, the huge amounts of data generated can make capture and protection even more difficult. Increasing reliance on this technology also increases vulnerability and adds risk in the event the technology fails or does not perform properly. Intelligent infrastructure can be paramount in creating the foundation for smart, safe casino environments and can be a security team’s most valuable resource, helping to manage complexity and ensure casinos are prepared around the clock to focus on their business.