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Pivot3 Acuity Intelligent Monitoring and Analytics Solution Wins 2021 Govies Government Security Platinum Award

June 8, 2021 | Posted by Tracey Floming

LOUISVILLE, Colorado, June 8, 2021 — Pivot3, the leader in intelligent software solutions for simplified security and surveillance infrastructure, announced that Security Today Magazine recognized the Pivot3 Acuity 10.5 intelligent monitoring and analytics offering with the 2021 Govies Government Security Platinum Award For Best Video Surveillance Data Storage. The awards honor outstanding government security products in a variety of categories.

Participation in the Govies program was greater than ever this year as government security continues to be an ongoing concern. An independent panel of judges from the security industry selected the top entries in the 2021 categories and named Platinum and Gold winners using criteria including Features, Innovation, User Friendliness, Interoperability, Quality, Design, Market Opportunity, and Impact in the Security Industry, Technical Advances, and Scalability

“It is apparent that the COVID-19 pandemic had very little effect upon product development and deployment in the government security sector. We have seen a tremendous response from manufacturers who support the government vertical,” said Ralph C. Jensen, editor in chief, Security Today magazine. “We appreciate all the manufacturers who labor diligently to ensure security in the government space, including federal, state, local and Native American jurisdictions. We’re pleased to honor these winners and thank all those who participated in this amazing process.”

The Govies recognized Pivot3’s AI-driven, intelligent monitoring and analytics capabilities that are designed to optimize customers’ systems, reduce time to repair and increase overall customer satisfaction. This secure cloud-based service is included at no additional charge for customers with active support contracts and includes the following advanced features:

Performance and Capacity Intelligence
Pivot3 software collects capacity and performance metrics every five seconds which can be securely streamed to the Pivot3 Support Cloud via a phone home web-service, where data can be stored and accessed at any time for historical and predictive analytics.

Real-time Health Monitoring
This feature proactively monitors hardware and software components with real-time on-prem alerts and/or streaming alerts to the Pivot3 Support Cloud.

Automated Alerting, Case Management and Dispatch
Cloud-based AI and automation enables Pivot3 to open cases on behalf of the customer and solicit the proper response from Pivot3 support. If a hardware failure is detected, Pivot3 support can proactively dispatch hardware break-fix parts to the customer in a timely manner.

Daily Health and Status Reports
The entire scope of phone-home data is analyzed continuously, and based on these analytics, a daily summary health and status report is sent to customers that choose to opt-in for this service.

Update Management
The Pivot3 upgrade manager function includes a rich set of rules-based AI/automation to ensure compatibility and serviceability of a Pivot3 system. This includes ensuring sure all Pivot3 and hypervisor software are up to supported, validated levels.

Anomaly Detection
Customer phone home data is analyzed for anomalies that automatically run against the customer data lake to flag anomalies and take the appropriate action.

Pivot3’s intelligent monitoring and analytics are included and enabled automatically in customer environments running Acuity 10.5 or later. For more information, visit

About Pivot3
Pivot3 brings software innovation to the physical security industry to simplify deploying and managing video infrastructure of any size or complexity. Whether customers are starting from scratch or have existing servers, Pivot3 provides unified, purpose-built infrastructure with software-based intelligence that lowers risk and overall TCO. With thousands of mission-critical deployments, Pivot3’s industry expertise and purpose-built technology deliver a proven path to simplified security. Learn more at

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