Pivot3’s award-winning customer service ensures customers get the full value from our products as quickly as possible. With around-the-clock support, value-added services and world-class training, we offer a full suite of service and support offerings that are flexible and based on the specific needs of the customer or partner.
Pivot3 is dedicated to supporting customers and partners by offering flexible and cost-effective professional services to deploy, manage and support your Pivot3 solutions. Our goal is to ensure that implementing our new and innovative technology is as easy as possible. Customers have the option to enlist an engineer onsite, or solution architects, to assist with technical guidance and installation and configuration of Pivot3 solutions. In addition to onsite engagements, customers have the option for remote installations where applicable. Installation services are offered as a fixed scope and time or as custom engagements that are designed to meet specific needs within a customer environment.
Pivot3 configures and sets up hardware and software-only solutions according to your business needs.
Get support for upgrades, advanced architectural design, application and HCI rollout, infrastructure change, business continuity planning and implementation.
Pivot3 provides training and certification to help you better understand and operate your systems with on-line and on-site classes and presentations.
Pivot3 analyzes your system’s performance to ensure it is in top condition for optimal and efficient datacenter operations.
When you partner with Pivot3, we become an extension of your organization. Our team of certified support engineers is committed to your success and takes pride knowing they are responsible for building and supporting over 18,000 hyperconverged appliances across the world. Get global support 24 hours a day, seven days a week.
24x7x365 support by phone, email or support portal to connect with a Pivot3 engineer, along with access to latest releases and next day business delivery.
24x7x365 support by phone, email or support portal to connect with a Pivot3 engineer, along with access to latest releases and 4-hour parts delivery.
Around the clock support via phone, email or Pivot3 Support Portal.
Access all the latest software updates, patches, technical guides, best practices, field notices, FAQs, customer tips and more.
Take your Pivot3 skills to the next level with certified training courses. Pivot3 training helps you acquire the skills required for the efficient execution and long-term support of Pivot3’s technology. We offer multiple training options tailored to your specific needs, explore your options below.
For those desiring a more hands-on experience, we conduct training at our Technology Center in Spring, TX.
Avoid the travel and get certified online. All classes are scheduled per the customer’s request and Pivot3 availability.
Have a large number of trainees? We’ll come to your location to train your group. Travel fees apply. All classes are scheduled per the customer’s request and Pivot3 availability.
Register now for the training that works for you, or if you’re already signed up, visit the Support Portal to Get Started.
U.S.A. & Canada: 1-877-974-8683
Germany: 08006 645133
France: 08 05 11 13 59
United Kingdom: 0800 092 3151
Support Portal: portal.pivot3.com
Japan: 531 650 581
South Korea: 308 6511 433
North China: 1 080 0650 0649
South China: 1 080 0265 2634
Hong Kong: 80096 6683
Singapore: 80-0181 1125
Malaysia: 1 800 80 6755