Services and Support

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Award Winning Customer Service and Support

Pivot3’s award-winning customer service ensures customers get the full value from our products as quickly as possible. With around-the-clock support, value-added services and world-class training, we offer a full suite of service and support offerings that are flexible and based on the specific needs of the customer or partner.

  • PROFESSIONAL SERVICES
  • TECHNICAL SUPPORT
  • CERTIFICATION TRAINING

Pivot3 is dedicated to supporting customers and partners by offering flexible and cost-effective professional services to deploy, manage and support your Pivot3 solutions. Our goal is to ensure that implementing our new and innovative technology is as easy as possible. Customers have the option to enlist an engineer onsite, or solution architects, to assist with technical guidance and installation and configuration of Pivot3 solutions. In addition to onsite engagements, customers have the option for remote installations where applicable. Installation services are offered as a fixed scope and time or as custom engagements that are designed to meet specific needs within a customer environment.

Implementation Services

Pivot3 configures and sets up
hardware and software-only solutions
according to your business needs.

Advanced Consulting

Get support for upgrades, advanced architectural
design, application and HCI rollout,
infrastructure change, business
continuity planning and implementation.

Education & Training

Pivot3 provides training and certification
to help you better understand and
operate your systems with on-line and
on-site classes and presentations.

Tune-Up

Pivot3 analyzes your system’s
performance to ensure it is in
top condition for optimal and
efficient datacenter operations.

How to Contact Pivot3

United States: 1-877-974-8683
Germany: 08006 645133
France: 08 05 11 13 59
United Kingdom: 0800 092 3151
Japan: 531 650 581
South Korea: 308 6511 433
North China: 1 080 0650 0649

South China: 1 080 0265 2634
Hong Kong: 80096 6683
Singapore: 80-0181 1125
Malaysia: 1 800 80 6755
On the Web: support.pivot3.com
Via Email: support@pivot3.com

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