Services and Support
Support Portal LoginAward Winning Customer Service and Support
Pivot3’s award-winning customer service ensures customers get the full value from our products as quickly as possible. With around-the-clock support, value-added services and world-class training, we offer a full suite of service and support offerings that are flexible and based on the specific needs of the customer or partner.
- PROFESSIONAL SERVICES
- TECHNICAL SUPPORT
- CERTIFICATION TRAINING
Pivot3 is dedicated to supporting customers and partners by offering flexible and cost-effective professional services to deploy, manage and support your Pivot3 solutions. Our goal is to ensure that implementing our new and innovative technology is as easy as possible. Customers have the option to enlist an engineer onsite, or solution architects, to assist with technical guidance and installation and configuration of Pivot3 solutions. In addition to onsite engagements, customers have the option for remote installations where applicable. Installation services are offered as a fixed scope and time or as custom engagements that are designed to meet specific needs within a customer environment.
Implementation Services
Pivot3 configures and sets up hardware and software-only solutions according to your business needs.
Advanced Consulting
Get support for upgrades, advanced architectural design, application and HCI rollout, infrastructure change, business continuity planning and implementation.
Education & Training
Pivot3 provides training and certification to help you better understand and operate your systems with on-line and on-site classes and presentations.
Tune-Up
Pivot3 analyzes your system’s performance to ensure it is in top condition for optimal and efficient datacenter operations.
When you partner with Pivot3, we become an extension of your organization. Our team of certified support engineers is committed to your success and takes pride knowing they are responsible for building and supporting over 18,000 hyperconverged appliances across the world. Get global support 24 hours a day, seven days a week.
Premium Appliance and Software Support
24x7x365 support by phone, email or support portal to connect with a Pivot3 engineer, along with access to latest releases and next day business delivery.
Business Critical Appliance and Software Support
24x7x365 support by phone, email or support portal to connect with a Pivot3 engineer, along with access to latest releases and 4-hour parts delivery.
Global Technical Support
Around the clock support via phone, email or Pivot3 Support Portal.
Pivot3 Online Support Portal
Access all the latest software updates, patches, technical guides, best practices, field notices, FAQs, customer tips and more.
NOTICE: Due to the COVID-19 pandemic, Pivot3 is currently only conducting Virtual certification training. Other certification training options will resume when possible.
Take your Pivot3 skills to the next level with certified training courses. Pivot3 training helps you acquire the skills required for the efficient execution and long-term support of Pivot3’s technology. We offer multiple training options tailored to your specific needs, explore your options below.
Pivot3 Hosted
For those desiring a more hands-on experience, we conduct training at our Technology Center in Spring, TX.
Pivot3 Virtual Training
Avoid the travel and get certified online. All classes are scheduled per the customer’s request and Pivot3 availability.
Customer Hosted
Have a large number of trainees? We’ll come to your location to train your group. Travel fees apply. All classes are scheduled per the customer’s request and Pivot3 availability.
Register Now
Register now for the training that works for you, or if you’re already signed up, visit the Support Portal to Get Started.
How to Contact Pivot3
U.S.A. & Canada: 1-877-974-8683
U.S.A.: 720-245-6300
Germany: 08006 645133
France: 08 05 11 13 59
United Kingdom: 0800 092 3151
Mexico: 018000625545
Brazil: 08000214104
Colombia: 018005189306
Support Portal: portal.pivot3.com
Japan: 531 650 581
South Korea: 308 6511 433
North China: 1 080 0650 0649
South China: 1 080 0265 2634
Hong Kong: 80096 6683
Singapore: 80-0181 1125
Malaysia: 1 800 80 6755
Email: support@pivot3.com